Summary
We want you to feel comfortable working with us, so this page sets out clearly how cancellations and refunds work. Because our services involve expert time that begins as soon as a project starts, fees generally cannot be refunded once work is under way.
Monthly plans
This covers Google Ads, Instagram Ads, Facebook Ads and SEO management.
- Cancel at any time by giving 30 days' notice in writing by email.
- Fees already paid for the current month are not refundable, because that month's work has been planned and begun.
- Work continues through the notice period, and the final invoice covers only that period.
- If you prepaid several months, any unused future months are refunded, less any discount given for the longer commitment.
Ad spend
You pay advertising platforms such as Google and Meta directly, so we do not hold that money. Any refund or credit of ad spend follows the platform's own rules. If, under a written arrangement, we manage ad spend for you, any unspent balance is returned after deducting amounts already used.
Website projects
- Before work starts: if you cancel before planning or design begins, we refund your deposit in full, minus any third-party costs already paid for you.
- Once work starts: the deposit is not refundable, as it covers time already committed.
- Later stages: if you cancel after a stage is complete, you pay for work done to that point and receive the finished work once paid.
- Third-party purchases such as domains, hosting, premium themes, plugins and stock images cannot be refunded once bought.
If something is wrong
If you are unhappy with any part of our work, let us know as soon as possible. We will look into it and, where the work falls short of the agreed scope, put it right at no extra charge. Where we have clearly failed to deliver an agreed service, we may offer a refund at our discretion.
Making a request
Email hello@theprimeglobal.online with your name, business, the service concerned and the reason for your request. We will confirm receipt within two working days. Approved refunds are returned to the original payment method within 7 to 10 working days.
Contact
The Prime Global
Email: hello@theprimeglobal.online